Features
What the team uses today
A widget in the product, a ticket with the page attached, and an agent who can reply, send a file, or share the screen.
Platform capabilities
Support, then a person replies
Embedded widget
A button inside your app. The person writes what is wrong and sends it to your team.
Tickets with context
Each request keeps the page they were on, plus a screenshot, console, and network capture.
Files and voice
Agents and customers can send a voice note or attach a file on the same ticket.
Screen share
An agent can ask the customer to share their screen while the ticket stays open.
Support team
Invite admins and support agents, then assign who can see each application.
Many applications
Graduation, Inuma, and your other products each have their own widget and ticket list.